SAP i-Care

ITIL offers its customer a unique support solution i-Care, which is uniquely designed to suit every client's requirement in the implemented SAP Environment. i-Care offers you a comprehensive SAP support services which ranges from a preliminary operational level support to an extensive full fledge environment support. i-Care services offers you a tangible benefit and best of both the worlds of application consulting and support.

Advantages of i-Care:

  • Proven Framework
  • Dependable and Scalable delivery models
  • Client's access to an established knowledge base
  • Support based on industry best practices
  • Compliance and adherence for systematic approach
  • Optimum utilization of client's resources
  • Process driven than person driven
  • Focus on core business for improving profitability
  • Services based on Service Level Agreement (SLA)

How does Infodart's i-Care work?

The Four Fold Approach Unfolded:

  • Problem Resolution: On line resolution of day to day issues raised by users
  • Solution Support: Addressing new requirements for changing business needs
  • Knowledge Transfer: Providing training, training material and user manuals
  • Quality Management: Business Process Monitoring/Audit to ensuring quality usage of System

Infodart has done end to end SAP implementations, ongoing Support and re vamp/ reengineering/ upgrades worldwide Infodart is supporting all its projects in all the countries through its i-Care Services

Continent Country Solutions Enabled Business Vertical
America Mexico & US ECC(R/3) FI, CO, MM, SD, PP, PM, QM Manufacturing Sales & Distribution
NetWeaver® BI and EP
Europe Poland, Italy, France, Germany, and Spain ECC(R/3) FI, CO, MM, SD, PP, PM, QM Manufacturing Sales & Distribution
NetWeaver® BI and EP
Middle East Oman ECC(R/3) FI, CO, MM, SD, PP, PM, QM Manufacturing Marketing,Sales & Distribution
Asia China and Hongkong ECC(R/3) FI, CO, MM, SD, PP, PM, QM Manufacturing Sales & Distribution
NetWeaver® BI and EP
India ECC(R/3) FI, CO, MM, SD, PP, PM, QM, HCM & Payroll Manufacturing Marketing,Sales & Distribution, Retail and Product Services
NetWeaver® BI, EP and CRM